Whether wearing a fish hat, banana nose or just his regular smiling face, you can count on Mark Therrien to...
- Have fun with your group
- Provide practical, powerful strategies for creating joyful and energized workplaces where people feel valued and appreciated
- Get people excited about engaging their hearts as well as their minds... the key to providing exceptional, memorable customer service
- be very funny
Mark Therrien helps people take better care of themselves and helps organizations take better care of their customers. In this hurried world, it is essential to our sanity and productivity that we stay connected to our laughter and our joy. Mark Therrien helps people create joyful workplaces where people "want" to be rather than "have".
Mark has been teaching "people skills" since he taught at the medical college at the University of Hawaii in 1975. He taught rapport-building skills to physicians so they could get better medical histories and improved patient compliance.
It worked. It worked so well the Journal of Medical Education published Mark Therrien's research. Since then he has taught thousands of people in corporations, healthcare, and education systems, because no matter what our job, we all need the skills to build rapport with the people we work with and our customers. Therrien helps people engage their hearts as well as their heads to provide outstanding, memorable customer service.
Mark Therrien will keep them laughing as he illustrates how important a lighthearted attitude is for successful living and relationships. Therrien works with clients in business, healthcare and education because "how we treat people" is important to all the groups.
All of Mark Therrien's presentations, while providing good solid content, will be fun and funny, because he strongly believes that people learn better when they are involved and having fun. His multimedia presentations are very funny, but Mark Therrien is not a comedian. His wonderful collection of stories and slides… some funny, some hilarious, and some that might bring a tear… contain messages that can change the way we see ourselves, the way we work, and the way we live.
The Power of Positive Insanity (about putting laughter and fun to work) is the most frequently requested program. It is a sure-fire winner to kick off or jumpstart a conference or meeting. Therrien's half or full day seminars are most commonly management seminars or retreat settings. Whether he is doing a keynote or a full day seminar, Mark Therrien does extensive pre-program work so that he knows the stresses and challenges facing the group and then carefully puts together a program to meet the needs of the group.
In his spare time, Therrien is the perfect husband, the father of three perfect children, an avid XC skier and cyclist, and a mentor at his local school (Well. OK, so the first two are a stretch, three out of five isn't bad!).